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ABOUT US

Welcome to MEDIA-MAX – Your Trusted Destination for Quality, Variety, and Affordability

At MEDIA-MAX, we take pride in being more than just an online store—we're your partner in discovering high-quality products at prices that don't break the bank. Since our launch, we've been committed to delivering an exceptional shopping experience, and this dedication has fueled our growth into one of the most trusted names in online retail.

With over 8 years of experience and strong partnerships with Europe's leading retailers and manufacturers, we've built a reputation for providing our customers with the best products, unbeatable value, and top-notch service. Whether you're looking to upgrade your home, enhance your garden, or invest in reliable electronics, MEDIA-MAX is here to meet your needs.

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Why Choose MEDIA-MAX?


Passion for Excellence: From day one, our mission has been to offer superior products and outstanding customer care. We believe every product matters, and we go the extra mile to make your shopping journey smooth, enjoyable, and rewarding.
Unbeatable Variety: Our catalog is thoughtfully curated to feature a wide range of products, including home decor, lighting, DIY tools, electronics, and more—all selected to match your needs and lifestyle.
Trusted Expertise: With years of industry knowledge, we offer you not only products but also expert advice. Our team is ready to assist with pre-sales inquiries, technical support, and tailored recommendations to ensure you find the perfect solution for your requirements.


Our Product Range


MEDIA-MAX offers a diverse selection of high-quality products to cater to every corner of your home and garden:

Home Decor & Lighting: Add a touch of style and sophistication to your living spaces with our elegant decor pieces and energy-efficient lighting options.
DIY Tools & Accessories: For the hobbyist or professional, our range of reliable tools ensures every project is a success.
Electronics: Stay connected and entertained with cutting-edge gadgets and devices.
Garden Essentials: Transform your outdoor spaces with functional and stylish products designed to help you make the most of your garden.


What Sets Us Apart?


Customer-Centric Approach: At MEDIA-MAX, you’re more than a customer—you’re part of our community. We take the time to understand your needs and deliver solutions that exceed expectations.
High-Quality Standards: We collaborate with some of Europe's most reputable manufacturers to bring you premium-quality items that stand the test of time.
Exceptional Value: Enjoy competitive prices without compromising on quality. We believe everyone deserves access to the best products at affordable rates.
Fast & Reliable Support: Our dedicated team is here to help you, whether it’s guiding you through the purchase process, resolving issues, or offering expert advice on any product.


Shop with Confidence


Shopping at MEDIA-MAX means choosing a retailer that truly values ​​your satisfaction. With an easy-to-navigate website, secure payment options, and fast delivery services, we make it simple for you to bring home the best in quality and affordability. Plus, with our exclusive deals and special offers, you're guaranteed to find amazing value every time you shop.

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Join the MEDIA-MAX Family Today


Discover a world of possibilities at MEDIA-MAX, where exceptional customer service meets a wide range of premium products at unmatched prices. Browse our store today, take advantage of our exclusive offers, and experience the difference that comes with shopping with a team dedicated to your happiness and success.

MEDIA-MAX is more than just an online store—it's your gateway to quality living at affordable prices. Let us help you find exactly what you're looking for and make your shopping experience truly unforgettable.

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OUR STORE POLICIES

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Everything You Need to Know

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At MEDIA-MAX, we’re driven by our mission to provide a fair, transparent, and enjoyable shopping experience. With every product we offer, we’re dedicated to delivering outstanding value while ensuring your satisfaction at every step. Below are our comprehensive store policies that outline how we conduct business and how we work to meet your needs. Should you have any questions or require more details, don’t hesitate to get in touch with us.

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Our Commitment to Quality, Value, and Transparency

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  1. Competitive Pricing:
    MEDIA-MAX takes pride in offering a diverse range of high-quality products at exceptionally competitive prices. By partnering with Europe’s top manufacturers and retailers, we bring you unbeatable value.

  2. Detailed Product Descriptions:
    Every product listed in our store is accompanied by a thorough description to provide you with all the necessary details before purchase. If you require further clarification about a product, feel free to reach out to us using the inquiry form on our “Contact” page.

  3. Condition of Products:

    • Brand New Items: Most of our products are brand new and come directly from our trusted suppliers.

    • Refurbished Products: Some items in our store are refurbished, meaning they have been professionally inspected, restored, and tested to ensure they work like new. Refurbished products are clearly labeled as such in their titles and descriptions to keep you fully informed.

    • Damaged Packaging: Certain items may come with damaged or imperfect packaging due to transportation or storage conditions. However, the product itself is brand new and unaffected. This information is always disclosed in the product title and description.

  4. Hand-Packed with Care:
    To ensure the safe delivery of your items, all orders are packed by hand. We use eco-friendly, recycled materials whenever possible, supporting our commitment to sustainability and reducing waste.

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Sustainability Practices

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At MEDIA-MAX, we believe in protecting the environment for future generations. That’s why we take proactive steps to reduce our ecological footprint:

  • Recycled Packaging: We give materials a second life by using recycled boxes, fillers, and wrapping for shipments.

  • Eco-Friendly Commitment: By shopping with MEDIA-MAX, you’re supporting a company that prioritizes sustainable and environmentally friendly practices.

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Returns and Refunds

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We want you to shop with confidence, knowing that we stand behind the quality of the products we sell. If you’re not satisfied with your purchase or receive a damaged item, we offer a straightforward return and refund policy:

  1. Return Eligibility:

    • Products can be returned within 14 days of receiving your order.

    • Items must be in their original condition unless they arrived damaged or defective.

  2. How to Initiate a Return:

    • Contact our customer support team via the “Contact” page.

    • Provide your order details, proof of purchase, and (if applicable) photos of the product’s condition to facilitate the return process.

  3. Refund Process:

    • Refunds will be issued once the returned product is received and inspected.

    • In cases where the product is damaged or defective upon arrival, we’ll cover the return shipping cost.

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Terms of Service

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By accessing our website or making a purchase, you engage in our “Service” and agree to our Terms of Service. These terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

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Key Terms to Know:

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  1. Acceptance of Terms:
    Your use of our website constitutes your agreement to these Terms. If you do not agree, you may not access or use our services.

  2. Updates to Policies:
    MEDIA-MAX reserves the right to update or modify its policies and Terms of Service at any time. It is your responsibility to review this page periodically for changes. Continued use of the site constitutes your acceptance of any updates.

  3. Additional Features and Tools:
    Any new features or tools added to our website are also subject to these Terms of Service.

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General Conditions:

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  • MEDIA-MAX reserves the right to refuse service to anyone for any reason at any time.

  • Any breach of our Terms of Service may result in the termination of your access to the website or our services.

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What Makes MEDIA-MAX Different?

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  1. Transparency:
    We prioritize honesty and clarity in all aspects of our business. Products with damaged packaging, refurbished status, or other special conditions are clearly marked in their titles and descriptions, so you always know exactly what you’re buying.

  2. Customer-Focused Service:
    Your satisfaction is our top priority. Our team is here to assist with pre-sales inquiries, post-sales support, and any questions you may have about our products or services.

  3. Quality You Can Trust:
    Refurbished items are carefully inspected and restored to ensure they meet the highest standards. Damaged packaging does not affect the quality of the product itself, and we guarantee that all items sold are in excellent working condition.

  4. Sustainability Matters:
    From eco-friendly packaging to hand-packed orders, we go the extra mile to ensure that your purchases are not only great for you but also for the planet.

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Shop with Confidence

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When you shop at MEDIA-MAX, you’re choosing more than just a product—you’re choosing a company that values your trust and satisfaction. With clear policies, unbeatable prices, and a commitment to quality and sustainability, we’re here to make your shopping experience smooth, transparent, and rewarding.

If you have any questions or concerns about our policies or need assistance with your order, please don’t hesitate to reach out to us via the “Contact” page.

Thank you for choosing MEDIA-MAX—where quality, value, and sustainability come together!

SHIPPING AND DELIVERY POLICY

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Everything You Need to Know About Receiving Your Orders

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At MEDIA-MAX, we aim to provide a seamless delivery experience for all of our customers. Below, you’ll find the details of our shipping and delivery process, including important information on costs, timelines, and responsibilities. If you have any questions or need clarification, feel free to contact us—we’re here to help!

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Shipping Costs

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  • Shipping costs are calculated at checkout based on the size, weight, and dimensions of your order, as well as your delivery location and postcode.

  • Large or Long-Length (L-L) Items: Additional charges may apply for oversized or long-length items due to their specific handling and transport requirements. These charges will be displayed during checkout.

  • If you live in or near Bradford (BD4 0FD), you can choose to pick up your parcel locally for free.

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Shipping Coverage and Restrictions

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  1. Exclusions for Specific Regions:

    • Certain locations, including Northern Ireland, Southern Ireland, the Scottish Highlands, and offshore islands, may not fall under our standard shipping rates. Individual rates for these regions will be displayed during checkout.

  2. Stock Availability:

    • All orders are subject to stock availability. If an item is unavailable, we’ll notify you promptly to discuss alternative options or process a refund.

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Delivery Times and Conditions

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  • While we strive to dispatch all orders promptly—often on the same day for next-day delivery—we cannot guarantee exact delivery dates due to factors beyond our control.

  • Please allow for longer delivery times for items shipped from our central stores or during peak seasons.

Important Notes:

  • Once delivered and paid in full, the goods become your responsibility. Any loss or damage that occurs after delivery is at your own risk.

  • A signature will be required upon delivery to confirm receipt of your order.

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Failed Deliveries and Refusals

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  1. Missed Deliveries:

    • If the courier attempts delivery but you’re unavailable, a notification card will be left with contact details for rearranging delivery. If no contact is made and the goods are returned to us, we’ll deduct the original delivery charge plus return shipping costs from your refund.

  2. Refusal of Delivery:

    • If you refuse delivery without prior instructions from MEDIA-MAX, we reserve the right to bill you for the cost of sending and returning the item(s). If the goods become lost in transit due to refusal, no refund will be issued, as liability will have passed to the customer.

  3. Restricted Access Deliveries:

    • For large or bulky items, it’s the customer’s responsibility to ensure there is adequate access for delivery. If we’re unable to deliver due to restricted access or other reasons, a handling charge will apply.

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Our Delivery Partners

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  • We use reputable courier services for all shipments to ensure fast, safe, and reliable deliveries.

  • Royal Mail Services: Please note that we do not use Royal Mail for deliveries due to the lack of tracking options and guaranteed delivery times.

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Damaged or Lost Parcels

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  1. Damaged Packaging or Items:

    • Some products may arrive in packaging that has been damaged during storage or transportation. However, this does not affect the quality or condition of the product itself. If the packaging is damaged, this will always be noted in the product title and description before purchase.

  2. Lost Parcels Due to Incorrect Details:

    • It’s essential to provide accurate contact and delivery details during checkout. MEDIA-MAX cannot accept responsibility for lost or missing parcels if incorrect information was supplied by the customer.

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Returns and Refunds

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  • If you’re not satisfied with your purchase or it arrives damaged, you have 14 days from the date of receipt to return the item for a refund.

  • For more details, please refer to our Returns & Refunds Policy.

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Additional Delivery Information

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  1. Some items may ship directly from our central stores and require slightly longer delivery times.

  2. If you’d like confirmation of your delivery date, please contact us before placing your order.

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Why Choose MEDIA-MAX for Your Delivery Needs?

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  • Same-Day Dispatch: We aim to dispatch most orders the same day to provide fast delivery times whenever possible.

  • Sustainability: MEDIA-MAX uses eco-friendly packaging materials to reduce waste and support sustainable practices.

  • Transparent Communication: Whether it’s extra charges for large items or details about delivery regions, we always keep you informed every step of the way.

Thank you for choosing MEDIA-MAX for your shopping needs! We’re committed to providing a smooth and reliable shipping experience that meets your expectations. For further questions about shipping or delivery, don’t hesitate to reach out to us via our Contact Page.

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RETURNS

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At MEDIA-MAX, we strive to ensure your complete satisfaction with every purchase. If for any reason you need to return an item, whether it is unwanted or arrives damaged/incorrect, the following terms and conditions will apply. Please read this policy carefully and follow the outlined procedures to avoid any delays or issues.

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Returning Unwanted Items

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You may return unwanted items under the following conditions:

  1. Eligibility for Returns:

    • Unwanted items must be in “as-new” condition, unused, and returned in their original packaging without any markings or damage. If the packaging has been opened to inspect the item, it must be done without altering or damaging the product or its packaging.

  2. Original Packaging and Accessories:

    • Items must include their original box, packaging, and any accessories that came with the product. Any free or bundled items originally received with the product must also be returned.

  3. Notification of Return:

    • Notify us in writing (via email or letter) within 7 days of receiving the item to initiate the return process. Items must be returned within 14 days of receipt along with an official returns number (see details below).

  4. Packaging and Labelling:

    • Do not write directly on the product packaging. Use a covering note or our Printable Returns Form, which you can download from our website, when sending your return.

  5. Return Shipping Costs:

    • The cost of returning unwanted items is your responsibility. We recommend using an insured or trackable courier service to ensure the safe return of the item, as we do not accept liability for lost or damaged parcels.

  6. Inspection Upon Return:

    • Returned items will be inspected to confirm they meet the “as-new” condition requirement. Items not meeting this standard will not qualify for a refund, and additional costs may be incurred to return the goods to you.

  7. Exchange Requests:

    • If you request an exchange, you agree to pay any standard delivery charges applicable to the replacement item(s).

  8. Official Returns Number:

    • An official returns number must be obtained before returning any unwanted goods. Contact us to receive your returns number and include it with your return. No refunds or exchanges will be processed without this number.

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Returning Damaged or Incorrect Items

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If your item arrives damaged or if you receive an incorrect product, the following conditions apply:

  1. Notification of Issue:

    • Notify us in writing (via email or letter) within 7 days of receipt to report the issue. The item must be returned within 14 days for inspection and resolution.

  2. Condition of Return:

    • Damaged or incorrect items must be returned in their original condition, unused, and with the original packaging and accessories. If the packaging has been opened, ensure it is not damaged or marked.

  3. Packaging for Return:

    • Ensure the item is adequately protected during transit to prevent further damage. We are not liable for any damage that occurs during the return process, and any claims must be pursued with your chosen courier.

  4. Return Shipping Costs:

    • The cost of returning damaged/incorrect items is initially the responsibility of the customer. However, we will review the return upon receipt and, if the issue was our fault, we may refund the return shipping costs.

  5. Lost or Missing Returns:

    • We do not accept liability for items lost during return transit. Please ensure returns are sent via an insured or trackable courier service to guarantee their safe arrival.

  6. Official Returns Number:

    • Obtain an official returns number from our team before returning any damaged or incorrect goods. Include this number and our Printable Returns Form with your return. No refunds or replacements will be issued without this number.

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Important Notes

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  1. Inspection and Processing:

    • All returned items are thoroughly inspected upon arrival. Refunds or exchanges are processed only after the return meets our stated conditions.

  2. Reimbursement Timeline:

    • Refunds for eligible returns will be processed within 14 days of receipt of the returned item(s).

  3. Bundled Items:

    • If your original purchase included free or promotional items, all components must be returned to qualify for a refund.

  4. Damaged in Transit:

    • If your item is damaged during its return transit, you will need to file a claim with the courier used for the return.

  5. Contact Details:

    • Please contact us via email or phone to obtain your official returns number and Printable Returns Form. Our team is here to assist you with any questions or concerns about the return process.

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Why Follow Our Returns Process?

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Adhering to our returns process ensures smooth handling of your request and minimizes delays. With clear communication and the correct documentation, we can process refunds, replacements, or exchanges efficiently and fairly.

Thank you for shopping with MEDIA-MAX! Your satisfaction is our priority, and we’re committed to resolving any issues with your purchase promptly.

WARRANTY INFORMATION

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At MEDIA-MAX, we are committed to providing high-quality products and ensuring customer satisfaction. Our warranty policy outlines the rights and responsibilities related to product guarantees.

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Warranty Coverage

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  1. Duration of Coverage:

    • Customers have the right to a 14-day product return guarantee starting from the date of delivery.

  2. What Is Covered:

    • The warranty covers:

      • Faulty materials used in the product.

      • Faulty workmanship identified in the construction or assembly of the product.

  3. What Is Not Covered:

    • General wear and tear resulting from regular use.

    • Accidental damage, misuse, or negligence by the user.

    • Consumable items or components (e.g., batteries, bulbs, filters).

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Conditions for Warranty Claims

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  1. Original Condition:

    • The product must be returned in its original condition, including all accessories, manuals, and packaging.

  2. Proof of Purchase:

    • Customers must provide a valid proof of purchase (receipt or invoice) to initiate a warranty claim.

  3. Notification of Defect:

    • Any defects or issues covered by the warranty must be reported to us within the 14-day warranty period.

  4. Inspection:

    • Returned products will be inspected to verify the reported defect. If the defect is confirmed to fall under warranty coverage, we will proceed with the resolution.

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Warranty Resolutions

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  1. Repair or Replacement:

    • Depending on the nature of the defect, we will offer:

      • A repair of the faulty product.

      • A replacement with a similar item (subject to availability).

  2. Refunds:

    • If repair or replacement is not possible, a refund may be issued. The refund amount will correspond to the purchase price of the product.

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Limitations

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  • The warranty does not cover damages resulting from:

    • Improper use or installation.

    • Unauthorized repairs or modifications.

    • External factors, such as weather or environmental conditions.

  • The customer is responsible for any shipping costs incurred when returning the item for warranty purposes unless otherwise stated.

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How to Make a Warranty Claim

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  1. Contact Us:

    • Notify us about the defect via email or phone and provide details, including the issue, proof of purchase, and any relevant images.

  2. Obtain a Returns Number:

    • We will issue an official returns number, which must be included with the returned product.

  3. Ship the Product:

    • Return the product to us, ensuring it is properly packaged to avoid further damage during transit.

  4. Processing:

    • Once we receive the item, we will inspect it and process the warranty claim within 14 business days.

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Important Notes

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  • If the returned product is found not to meet the warranty conditions, it will be returned to the customer at their expense.

  • MEDIA-MAX reserves the right to refuse warranty claims that do not comply with the terms outlined in this policy.

For further assistance, please contact our customer service team. We are here to ensure your experience with MEDIA-MAX is smooth and satisfactory.


OUR PRIVACY POLICY

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DATA COLLECTION AND PROCESSING POLICY

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At MEDIA-MAX, we value your trust and are committed to ensuring your personal data is handled responsibly and transparently. Below, we outline the types of personal data we collect, how we use it, and your rights regarding your information.

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Types of Personal Data We Collect

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  1. Identification Data

    • What We Collect: Name, surname, and address.

    • Why We Collect It:

      • To process and fulfill orders.

      • To conduct the sales process and after-sales service.

      • To create and manage your user account in our store.

  2. Contact Details

    • What We Collect: Email address and, optionally, your telephone number.

    • Why We Collect It:

      • To facilitate communication about your orders or inquiries.

      • To provide certain functionalities of our store.

      • To send updates about your purchases or account.

  3. Sales Data

    • What We Collect: Order number, payment details, delivery information, and other related data.

    • Why We Collect It:

      • To fulfill our obligations toward customers.

      • To comply with legal and regulatory requirements.

  4. Website Browsing Information

    • What We Collect:

      • Access times and frequency.

      • IP address.

      • Diagnostic and error information, including freezes, reboots, and upgrades.

      • Actions on our website (e.g., search terms, errors encountered).

      • Data stored in cookies on your device.

    • Why We Collect It:

      • To enhance your browsing experience.

      • To identify and address issues with our website.

      • To improve the functionality and usability of our services.

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How We Use Your Data

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We collect personal data to provide you with the best possible service and ensure your shopping experience is smooth and efficient. Specifically, we use your data for the following purposes:

  • Order Fulfillment: To process your orders and ensure accurate delivery.

  • Customer Communication: To respond to inquiries and provide updates regarding your orders or account.

  • Marketing Communication: To inform you about special offers, new products, or services, provided you have consented to receive such information.

  • Website Optimization: To analyze website usage and improve its functionality.

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Communication Preferences

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  1. Mailing List

    • If you opt into our mailing list, you will occasionally receive emails about:

      • Special offers.

      • New products or services.

    • Unsubscribing: You can unsubscribe at any time by following the instructions in our emails. Once unsubscribed, you will no longer receive promotional communications.

  2. No Unsolicited Emails

    • We do not send unsolicited emails. If you have not agreed to receive marketing communications, you will only be contacted about your orders or inquiries.

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How We Collect Data

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We may ask you for the following information during your interactions with us:

  • Name, address, contact details (phone and email).

  • Delivery instructions or specific shipping information.

  • Details related to your order (e.g., items purchased, payment methods).

  • Feedback on our products or services to improve customer satisfaction.

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Your Rights

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As a customer, you have the right to:

  • Access your personal data and request a copy.

  • Request corrections to inaccurate or incomplete data.

  • Withdraw consent for marketing communications at any time.

  • Request deletion of your data where applicable under legal obligations.

If you have questions about how your data is used or wish to make changes to your preferences, please contact us directly.

This policy ensures transparency in how we collect, use, and protect your data. At MEDIA-MAX, your trust is our priority.

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Contact

MEDIA-MAX

mediamax.co.uk@gmail.com

BD4 0FD Bradford

West Yorkshire

UK

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©2015 by MEDIA-MAX

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